Refund and cancellation policy

Scoping fee

The scoping fee covers the scoping call and the written scope we prepare for you. If you cancel before we’ve sent you the written scope, we refund the scoping fee in full. Once we’ve sent it, the scoping fee isn’t refundable: the work it pays for is done, and the scope is yours to keep.

Project payments

If you cancel a project after work has started, you pay for the work done up to the day you tell us, measured against the stages in your scope. Anything you’ve paid in advance for work we haven’t started is refunded. We’ll send you a statement showing the work done and the amount we’re refunding.

Yearly support plans

You can cancel a yearly support plan with 30 days’ written notice. We refund the full months left on the plan after the notice period ends.

Costs we’ve paid to others for you

Some projects need things we buy from other companies on your behalf, such as domain names, hosting, app store fees, software licences or paid services. Once bought, we can’t refund these ourselves; the supplier’s own refund rules apply, and we’ll help you ask them where we can.

If we cancel

If we have to stop a project for a reason that isn’t down to you, we refund everything you’ve paid for work we haven’t delivered.

How to ask for a refund

Email us at the address at the end of this page with your name, the project and what you’d like to cancel. Within 5 working days we’ll confirm what is refundable. Approved refunds are paid within 7 to 10 working days to the account or card you paid from, in the same currency. Your bank or payment service, such as PayPal, may take a few more days to show it.

If you’re unhappy about a payment, please talk to us first. We’ll always try to put it right before it becomes a dispute with your bank or payment service.

This website

Browsing pophasta.com and trying our demos is free, so there’s nothing to refund for those.

How to reach us